Changed your mind?

You may request a return within 30 days of receiving your order. For the statutory right to cancel an online order, please tell us within 14 days of delivery. You then have a further 14 days to send the goods back.

Items should be returned unused, clean and in the condition received. Please include the original packaging where reasonably possible.

Return postage

For change-of-mind returns, the cost of return postage is paid by the customer. We recommend using a tracked service and keeping your proof of postage, as the parcel remains your responsibility until it reaches us.

If your item arrives faulty, damaged or incorrect, Booply will cover the full cost of returning it. You will not be charged return postage. Please contact us first so we can provide a prepaid return label or arrange another suitable return method.

What cannot be returned?

• Items that have been used, chewed, soiled, washed or damaged after delivery, unless they are faulty.
• Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken.
• Personalised or made-to-order products, unless faulty or not as described.
• Gift cards and other non-returnable digital items where applicable.

How refunds work

Approved refunds are returned to the original payment method. For statutory cancellations, we refund the item price and the cost of our least expensive standard delivery option. Extra paid for express or premium delivery is not refundable.

We may reduce a refund if handling beyond what would be reasonable in a shop has reduced the item's value.